IT Partner for business across Yorkshire

PCM

The BackgroundPCM Systems had been operating Sage Accounts and Sage Payroll systems in tandem for several years. When undertaking a review of office facilities in 2019, the decision was made to investigate the potential for alternative software capable of matching the changing requirements of the organisation in line with planned growth and development. Legacy systems meant that the company was running Sage Accounting and Sage Payroll separately; experience with migrating customers to options such as Xero highlighted the potential for increased operational flexibility, cost reductions and management benefits for PCM.Implementing smart online accountingEfficient business systems play a vital role in managing the health and development potential for companies both large and small. Seeking to further increase levels of efficiency and professionalism, the team at PCM Systems undertook a complete review of their own software provision to ensure they were optimising value for money and practicality in use.Seeking to move forward from the existing Sage accounting and payroll solution, which required updating and investment, the team evaluated a number of systems currently on the market, opting eventually for Xero following a comprehensive online trial. Business critical software needs to be treated with care, and PCM made the decision to move following completion of the year end calculations to give the team time to transition smoothly and without additional pressures.

We Love This

Identifying the issuesWhen the team from PCM Systems was first called in by We Love This, the company had already identified some significant issues with their IT provision. Pre COVID, We Love This worked in their own offices with a dedicated server. Post COVID, the business had adopted a hybrid working solution using a shared workspace for part of the week, moving from their own server to SharePoint online.With all relevant marketing data and images on SharePoint, the data was not syncing well. Although the core data was not so significant in terms of volume, changes and revisions to projects meant that free storage space was not sufficient and additional capacity was costing money.'We were working with an existing IT company for advice and support,' explained Catherine. 'Unfortunately, we found ourselves communicating with the salespeople rather than the people who understood our business and our issues. We needed an IT support company with a real understanding of exactly what we needed and how we could achieve that quickly and cost effectively.'

PCM

The BackgroundThe advent of the coronavirus pandemic and the sudden shift to home working has impacted on businesses and people across the UK. At PCM, we have ourselves experienced issues with communications and connectivity, which led us to look carefully at how we could best secure our business processes whilst keeping our people safe.We were already operating with VoIP (Voice over Internet Protocol) and benefiting from multiple device integration including smartphones for unified communications. However, our office manager Ula Gebura-Watroba was connecting in to the office systems using some remote access software, which was presenting a number of practical issues in terms of accessing the files and data she needed on an everyday basis.